Engel Coolers: 30-Day Return Policy and Instructions

RETURNS

ENGEL’S HASSLE-FREE 30-DAY RETURN POLICY (engelcoolers.com)

We want you to be happy. If you purchased your Engel product directly from Engel Coolers, and for any reason, you are not satisfied, you can return it within 30 days from your original purchase date, subject to a few conditions:

Engel Cooler's return policy applies to the product purchased from www.engelcoolers.com ONLY. All product purchased from a dealer or 3rd party, follows their respective return policies. Do not return items directly to Engel Coolers.

Opened, but Unused and in the Original Box
If you have not used your product, and it’s still in the original box, please fill out the form below so we can send you an RMA number. Shipments received without an RMA number may take longer to process. We will credit you upon receipt and inspection of your product. Shipping fees incurred returning the item are your responsibility, we recommend that you retain your tracking information. Please allow up to 5 business days for your credit to be processed.

Opened, Used but Undamaged and in the Original Box
If you have used your product, and it’s undamaged, and still in the original box, please fill out the form below so we can send you an RMA number. Shipments received without RMA numbers may take longer to process. We will credit you upon receipt and inspection of your product less a restocking fee. Shipping fees incurred returning the item are your responsibility. Please allow up to 5 business days for your credit to be processed.

Used, Damaged, or Not in Resalable Condition
If your returned product shows signs of use, has odors, is damaged, is missing its original packaging, or otherwise cannot be resold as new, we are unable to accept the return and no credit will be issued. The item will be shipped back to you at your cost. All returns are subject to inspection upon receipt, and Engel Coolers reserves the sole discretion to determine whether a returned item is in resalable condition.

DAMAGED SHIPMENTS
It is your responsibility to notify Engel Coolers of any damage to the product within 2 days of receipt. After this period, Engel is no longer responsible for shipping damage.

INTERNATIONAL ORDERS
Engel Coolers is not responsible for duties and taxes on international orders. All international orders are final. All returns will incur return shipping charges and/or restocking fees.