Warranty & Support


At Engel Coolers, we do our best to ensure the products we manufacture are well-designed and well-built so you can enjoy and benefit from their use.
All products manufactured by Engel Coolers are warranted against defects in materials and workmanship.

THERE ARE SOME CONDITIONS, HOWEVER

This warranty applies to the original owner only and only if purchased from an authorized Engel reseller. Engel Coolers' only exclusive authorized 3rd party marketplace seller on Amazon, eBay, Target, Walmart etc. is Spreetail. We do not warranty product purchased on these marketplaces from any other seller.

Normal “wear and tear” (including chips and scratches, abrasions, discolorations or fading due to usage, exposure to sunlight, and extreme weather conditions) is not covered by our warranty, nor is damage caused by neglect, unauthorized alterations or repairs, power surges/lightning strikes, water damage, ice retention or failure to follow recommended care and use instructions. Power cords and fuses are not covered by our warranty.

Factory seconds, discounted, second-hand products or products purchased from any third party sellers (apart from Spreetail) on marketplaces such as, but not limited to,  Amazon, eBay, Target or Walmart are not covered by Engel's factory warranty. 

Products used commercially, that are abused or misused, or products that are structurally altered or subject to undue stress beyond the physical limits of the materials are not covered under this warranty.

This warranty does not include any manufacturer responsibility for any consequential or incidental damages resulting from the use of the product. Under no circumstance will Engel Coolers be responsible for any amount of damages beyond the amount paid for the product at retail. Engel Coolers will not be held liable for the contents of any cooler, cooler/dry box or fridge/freezer should it fail to operate as advertised. On a related note, “cooler performance” - or the ability to 'keep ice' is not covered by any warranty.

The Engel Aerator Pump (Part # ENG-AP3) comes with a limited 2-year warranty. Warranty is voided if the pump has been opened, dismantled or altered in any way. Warranty does not cover normal wear and tear or abused or physically damaged. Warranty does not cover natural battery deterioration of up to 20% per year. Replacement batteries are available for purchase. USB port corrosion is not warrantied as it should never be exposed to the elements when properly sealed.

THE WARRANTY RETURN PROCESS 

If your Engel product qualifies for warranty, Engel Coolers will repair or replace, at their discretion, the item or any part or component that is deemed defective and we’ll do it quickly. Here’s how.

Complete the Warranty Claim Form at the bottom of this page. We will contact you within 5 business days. The warranty extends to parts and labor only, the customer is responsible for shipping the defective item to the Engel service center and return shipping costs if item is determined to be not covered by warranty. If the item is determined to be covered by warranty, Engel will then cover shipping on the item back to the customer. We suggest that you use a trackable service with insurance when shipping the cooler in for service.

We’ll contact you within 3 business days of receiving your item. If it qualifies for warranty repair or replacement, we’ll get the repair done as quickly as possible. Please understand that we may not have all available parts in stock and repairs could take longer than expected.

If your item does not qualify for warranty service, we’ll contact you to discuss our findings before we do anything. Remember, wear and tear is not covered under warranty.

WARRANTY PERIODS

For products purchased after January 1st 2017 the following warranty terms apply.

  • Engel Performance Hard Coolers 10 Year Limited Warranty
  • Engel Coolers Cooler/Dry Boxes 5 Year Limited Warranty
  • Engel Live Bait Cooler 5 Year Limited Warranty on Box, 30 Day Warranty on Pump
  • Engel Rechargeable Live Bait Aerator (ENG-AP3) 2 Year Limited Warranty
  • Engel Coolers Fridge/Freezers 3 Year Limited Warranty (1 Year for Commercial Use)
  • Engel Soft-sided and Backpack Coolers 1 Year Limited Warranty
  • ALL Engel Coolers Drinkware & Accessories 1 Year Limited Warranty

For products purchased prior to January 1st 2017 the following warranty terms apply.

  • Engel Performance Hard Coolers 3 Year Limited Warranty
  • Engel Coolers Cooler/Dry Boxes 1 Year Limited Warranty
  • Engel Live Bait Cooler 1 Year Limited Warranty on box, 30 Day Warranty on Pump
  • Engel Coolers Fridge/Freezers 2 Year Limited Warranty (1 Year for Commercial use)
  • Engel Soft-sided and Backpack Coolers 1 Year Limited Warranty
  • ALL Engel Coolers Drinkware & Accessories 1 Year Limited Warranty

Note: All warranties are valid from the original purchase date of the product. Engel Coolers reserves the right to change product models and designs without incurring any obligations to incorporate such changes into already complete products, or those in the hands of dealers or consumers. Engel Cooler products repaired or replaced under warranty may or may not incorporate such changes.

Submit A Warranty Claim Here