SHIPPING AND RETURNS
Engel will attempt to process every order within 2 business days. For unexpected delays, we will make every attempt to notify you.
Engel Coolers partners with the following shipping carriers: FedEx, FedEx Freight, UPS, USPS and International Checkout. Certain orders will require signatures, direct or indirect at the time of delivery. Delivery dates are estimates and are not guaranteed. Orders may be shipped in multi -piece shipments, or from a third-party warehouse.
Engel Coolers is not responsible for duties and taxes on international orders. All international orders are final. All returns will incur return shipping charges.
It is your responsibility to notify Engel Coolers of any damage to the product within 2 business days of receipt. After this period, Engel is no longer responsible for shipping damage.
EXPRESS SHIPPING (2 DAY AND OVERNIGHT)
All express shipments will ship same day if the order is received before 11am EST. Please note that this is business days only and does not include weekends. A 2 day shipment placed on a Friday will only be delivered on the following Tuesday. Express shipping charges cannot be refunded after the order has already shipped.
FREE SHIPPING OFFER
Engel offers free ground shipping on orders $ 99.99 and above for the lower 48 US States ONLY, pre-tax, and Engel chooses the carrier for eligible orders.
The following exclusions apply:
Valid in the contiguous United States only, excludes Alaska, Hawaii and All International orders.
Offer is not valid on MT60, MT60 Combo & MT80 AC/DC Portable Fridge Freezer purchases, as they need to ship freight.
Orders with multiple shipping addresses are not eligible.
Online orders only. Orders placed by phone are not eligible.
Free shipping may not be valid with all promotional offers.
SHIPPING – HOLIDAY SCHEDULE
Engel Coolers does not ship on the following dates due to our partnerships with our carriers.
New Year’s Day: January 1st, 2019
Memorial Day: May 28th, 2019
Independence Day: July 4th, 2019
Labor Day: September 2nd, 2019
Thanksgiving: November 28th/29th, 2019
Christmas / New Years : December 23rd, 2019 through to January 1st, 2020
Memorial Day: May 25th, 2020
Independence Day: July 3rd/4th, 2020
Labor Day: September 7th, 2020
Thanksgiving: November 26th/27th, 2020
Christmas / New Years : December 24th, 2020 through to January 1st, 2021
ENGEL’S HASSLE-FREE 30-DAY RETURN POLICY (engelcoolers.com only)
We want you to be happy. If you purchased your Engel product directly from Engel USA, and for any reason, you are not satisfied, you can return it within 30 days, subject to a few conditions:
Engel Cooler's return policy applies to product purchased from www.engelcoolers.com ONLY. All product purchased from a dealer or 3rd party, follows their respective return policies. Do not return items directly to Engel Coolers.
Opened, but Unused and in the Original Box
If you have not used your product, and it’s still in the original box, please contact Engel Coolers here for an RMA number. Return the product to Engel at 900 Jupiter Park Drive Jupiter, FL 33458 with the RMA clearly marked on the outside. Shipments received without RMA numbers may take longer to process. We will credit your same method of payment upon receipt of your product. Shipping fees incurred returning the item are your responsibility, we recommend that you use a trackable service. Please allow up to 5 business days for your refund to be processed.
Opened, Used but Undamaged and in the Original Box
If you have used your product, and it’s undamaged, and still in the original box, please contact Engel Coolers Here for an RMA number. Return the product to Engel at 900 Jupiter Park Drive Jupiter, FL 33458 with the RMA clearly marked on the outside. Shipments received without RMA numbers may take longer to process. We will credit your same method of payment upon receipt of your product, and less a 10% restocking fee. Shipping fees incurred returning the item are your responsibility. Please allow up to 5 business days for your refund to be processed.
If an item has shipped and delivery is refused by the customer, the refund will be less all shipping charges to and from the customer.
For warranty and support returns, please complete the warranty form here . We will send you further instructions.