Shipping & Returns

SHIPPING AND RETURNS

SHIPPING

In an effort to provide prompt and efficient procession of orders within 2 business days - Orders cannot be changed, cancelled or updated once the order has been placed. We will make every attempt to notify you should any unexpected delays arise.

We make every effort to get your orders processed and shipped quickly. 2-Day Express and Overnight Express orders will need to be placed by 10:00 AM Est for quickest delivery. Orders that are received after 10:00 AM EST will be processed next business day (EXPRESS ORDERS DO NOT TRANSIT ON WEEKENDS OR HOLIDAYS.) Express shipping charges cannot be refunded after the order has already shipped. Orders are processed Monday through Friday with the exception of the following observances:


September 7, 2020
October 12, 2020
November 26, 2020
November 27,2020
December TBD
December 31, 2020
January 1, 2021
April 2, 2021
May 31, 2021
July 5, 2021
September 6, 2021
November 25, 2021
November 26, 2021

December TBD


FREE SHIPPING OFFER

  • Engel Coolers offers free Best Way shipping on qualified orders.
  • Valid on orders subtotaling $ 99.99 after discounts are applied.
  • Valid for lower 48, contiguous states, and some APO/FPO addresses (some restrictions may apply)
  • Not valid for MT60, MT60 Combi and MT80 AC/DC Portable Fridge Freezer purchases as these ship via freight.
  • Valid on online orders only. Orders placed over the phone are not eligible.
  • Certain orders will require signatures at the time of delivery at our discretion.
  • Delivery dates are estimates and cannot be guaranteed as Engel Coolers is not responsible for carrier, weather or any other unforeseen delays.
  • Orders may be shipped in multi-piece shipments or from 3rd party warehouses.


Refused Deliveries

If an item has shipped and delivery is refused by the customer, the refund will be less all shipping charges to and from the customer.

Undeliverable

The carrier will attempt multiple deliveries to deliver your order to the provided address. If undeliverable and returned to sender, the refund will be processed for the amount of the order less shipping.

RETURNS

ENGEL’S HASSLE-FREE 30-DAY RETURN POLICY (engelcoolers.com)

We want you to be happy. If you purchased your Engel product directly from Engel Coolers, and for any reason, you are not satisfied, you can return it within 30 days from your original purchase date, subject to a few conditions:

Engel Cooler's return policy applies to the product purchased from www.engelcoolers.com ONLY. All product purchased from a dealer or 3rd party, follows their respective return policies. Do not return items directly to Engel Coolers.

Opened, but Unused and in the Original Box
If you have not used your product, and it’s still in the original box, please contact Engel Coolers for an RMA number below. RMA numbers received without RMA numbers may take longer to process. We will credit you upon receipt and inspection of your product. Shipping fees incurred returning the item are your responsibility, we recommend that you retain your tracking information. Please allow up to 5 business days for your credit to be processed.

Opened, Used but Undamaged and in the Original Box
If you have used your product, and it’s undamaged, and still in the original box, please contact Engel Coolers for an RMA number below. Shipments received without RMA numbers may take longer to process. We will credit you upon receipt and inspection of your product less a 10% restocking fee. Shipping fees incurred returning the item are your responsibility. Please allow up to 5 business days for your credit to be processed.

DAMAGED SHIPMENTS
It is your responsibility to notify Engel Coolers of any damage to the product within 2 days of receipt. After this period, Engel is no longer responsible for shipping damage.

INTERNATIONAL ORDERS
Engel Coolers is not responsible for duties and taxes on international orders. All international orders are final. All returns will incur return shipping charges.