1. Introduction:
Thank you for opting into our Shipping Insurance Policy. This document details the protections and procedures in place for your shipments when you purchase insurance through our platform.

2. Coverage:
When you purchase shipping insurance on our website, your package will be covered for the following situations:

a) Lost packages during transit.
b) Items damaged during shipping.
c) Suspected stolen packages, post delivery.

3. Lost Packages:
If your package goes missing during transit and is not delivered, we guarantee the following:

a) We will replace the shipment immediately, ensuring your order reaches you without further delays.
b) No additional charges will be levied for the replacement shipment.

4. Damaged Packages:
In the unfortunate event that your item(s) arrive damaged:

a) Please provide photographic evidence of the damaged goods.
b) Once we receive and verify the photographic evidence, we will dispatch a replacement shipment at no additional cost to you.
c) A return label will be provided for you to send back the damaged item(s) to us. This is crucial for our quality assessment and to prevent such issues in the future.

5. Stolen Packages:
If your package is suspected to be stolen:

a) The shipping carrier must first provide evidence that the package was indeed delivered to your address. If not, we will reship the order immediatly.
b) If the package is delivered but you haven't received it and suspect it has been stolen, you will need to file a police report.
c) Once the report is filed, provide us with the police report case number and the reporting police station’s details.
d) Upon validation, we will proceed with sending a replacement for your stolen items.

6. Refund Policy:
Please note that our primary mode of redressal in all aforementioned scenarios is the replacement of the item(s). We do not process refunds for orders where shipping insurance has been purchased.

7. Conclusion:
Your trust is paramount to us, and we thank you for choosing our Shipping Insurance Policy. Our promise is to make the shipping experience as seamless and worry-free as possible for our customers.

8. Contact:
For any queries or concerns related to our Shipping Insurance Policy, please contact our support team at support@engelcoolers.com or call us at 561-743-7419