Shipping policy

In an effort to provide prompt and efficient procession of orders within 2 business days - Orders cannot be changed, cancelled or updated once the order has been placed. We will make every attempt to notify you should any unexpected delays arise.

We make every effort to get your orders processed and shipped quickly. 2-Day Express and Overnight Express orders will need to be placed by 10:00 AM Est for quickest delivery. Orders that are received after 10:00 AM EST will be processed next business day (EXPRESS ORDERS DO NOT TRANSIT ON WEEKENDS OR HOLIDAYS.) Express shipping charges cannot be refunded after the order has already shipped. Orders are processed Monday through Friday with the exception of the following observances:

FREE SHIPPING OFFER

• Engel Coolers offers free Best Way shipping on qualified orders.
• Valid on orders subtotaling $99 after discounts are applied.
• Valid for lower 48, contiguous states, and some APO/FPO addresses (some restrictions may apply)
• Not valid for MT60, MT60 Combi and MT80 AC/DC Portable Fridge Freezer purchases as these ship via freight.
• Not valid for ENG165, ENG240, and ENG320 purchases as these are oversized and may ship via freight.
  
• Valid on online orders only. Orders placed over the phone are not eligible.
• Certain orders will require signatures at the time of delivery at our discretion.
• Delivery dates are estimates and cannot be guaranteed as Engel Coolers is not responsible for carrier, weather or any other unforeseen delays.
• Orders may be shipped in multi-piece shipments or from 3rd party warehouses.

REFUSED DELIVERIES

If an item has shipped and delivery is refused by the customer, the refund will be less all shipping charges to and from the customer.

UNDELIVERABLE

The carrier will attempt multiple deliveries to deliver your order to the provided address. If undeliverable and returned to sender, the refund will be processed for the amount of the order less all actual shipping charges.